Primrose Reviews

Your choice:
Fantastic quality versus ridiculous delivery costs

Table and chairs were delivered relatively quickly and no major issues. Upon assembly I found that the glass on the table had two deep scratches in it, approximately 2cm and 1cm in length, which I reported straight away online! Now this is the reason for the rating, I still haven't heard anything from Primrose to try and sort out the issue, with either a replacemwnt top. So considering the price paid, I would have expected the customer service to be far better than it is and at least acknowledge the problem.

So far received. 2 pkts of seeds. They arrived 2 days after ordering. Already planted. Can't wait for them to grow. Still waiting on rosemary plants. They did say 5-10days.should be within next 2 days. Looking forward to receiving and planting them. Would highly recommend. Primrose. Fantastic value for money.

Perfect delivery
Perfect communication
Perfect item

Took my money, didn't send goods, had to chase them, told to wait 5 days for a reply. Have up to be told they didn't have the items after all and lost nearly 2 weeks waiting off the planting season. Offered money back & apology that they failed to let me know. Not good practise if you want to maintain a good reputation.

This is a shame of a company, lie take your money but don't send out goods
I find their reviews on their own website hard to believe as other independent review sites have submitted very similar experience like I had. No hope of getting to speak with anyone dismal customer service, lie about orders and a nightmare to get a refund or goods
I didn't get mine had to resort to daily emails to get money back
Cannot stress how much to avoid. Companies like not fit to be operating, taking peoples money and completely disrespectful & disregard customers

Won't be ordering again from this company. Placed a order for 3 plants. When I received them one of the plants were missing only to be told 3 weeks later I wouldn't be receiving it. Also one of the plants I did received were damaged. Sent 2 emails and got no response. Communication and product quality was rubbish for the expensive prices paid

efficient, prompt delivery

Your customer service was brilliant

Ordered a tree for my sisters birthday 14th April 2021. Didn't arrive. DX couriers had no knowledge of my order. Asked for a refund two weeks ago and promised 2-8 working days to hit bank account. 19th May was 8th day and today 20th still no refund. They eventually respond to some emails but don't answer the phone. So if you want to lose money go ahead and try to place an order.

Unfortunately from an order of 6 items, I have received two (absolutely fine, no problems here), two have disappointingly been cancelled, and two have disappeared without a trace. The plants that have arrived are lovely but unfortunately because of the other problems I would be unlikely to recommend Primrose or use their website again.

Ordering was nice and easy, lovely lady on the phone. Tried to call to see where my order was and was greeted by a not so nice lady on the phone. My purchase was a birthday present and was unsuitable so emailed and called to return, I was greeted my another rude customer service man. I finally got a return number and address and I’m awaiting my refund.